Customer Satisfaction Survey

If you take 1-2 minutes to fill out this quick customer survey, we will send you a $10 gift card!

Wanna make it $20? No problem! Just write YES in the “Would you like to write a review” space at the bottom of the page, and we will email you the links.

ONLY FILL OUT THE SECTIONS THAT APPLY TO YOU.

Survey

[contact-form to=’allie.bloyd@builderssurplus.us’ subject=’Customer Satisfaction Survey (Purchase or Install)’][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Which Store Did You Visit’ type=’select’ required=’1′ options=’Select Store,Louisville,Newport’/][contact-field label=’How did you hear about us?’ type=’select’ required=’1′ options=’Select One,WDRB,WLKY,WKRC,WLWT,Facebook,Referral,Other Social Media,Web Search,Drive By,Print Ad’/][contact-field label=’What Services Did You Use?’ type=’select’ options=’Select One,Product Purchase Only,Design + Product Purchase,Design + Product + Install,Product + Install’/][contact-field label=’Date of Purchase’ type=’text’/][contact-field label=’Name of designer/sales/installer?’ type=’text’ required=’1’/][contact-field label=’What room was remodeled?’ type=’text’/][contact-field label=’RATE THE DESIGN/SALES TEAM ON A 1-10 SCALE, 10 BEING THE HIGHEST. INSTALLATION QUESTIONS WILL FOLLOW. How would you rate the overall design/sales process?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’How would you rate the quality of the product?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’Did your designer explain the process clearly?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’Did your designer/sales associate work to help you stay within budget?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’Do you feel like the product lines were explained clearly?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’Were your designs finished/product received in the expected time frame?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’Were you kept up to date on any changes regarding product or delivery dates?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’When you needed to contact your designer or sales associate, how quickly did they respond?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’How close was the design to the finished product?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’What would you change about the in store shopping experience, such as layout, ease of shopping, or organization? ‘ type=’textarea’ required=’1’/][contact-field label=’Would you use Builders Surplus again, or refer us to a friend? (Regarding sales/design only)’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’INSTALLATION QUESTIONS, RATE 1-10. ONLY FILL OUT IF THESE APPLY TO YOU. How would you rate the overall installation process?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’How would you rate the level of communication during your installation?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’How would you rate the level of care that was taken with your install – home and product?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’How satisfied were you with the time frame in which your install was completed?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’When you needed to reach the installer or installs manager, how quickly were you responded to?’ type=’select’ options=’Select One,1,2,3,4,5,6,7,8,9,10’/][contact-field label=’How well did we do (regarding Installation) and what could be improved upon?’ type=’textarea’/][contact-field label=’Would you like to leave a review for an additional $10 gift card?’ type=’select’ required=’1′ options=’Select One,Yes,send me the links.,No,thank you.’/][/contact-form]